HT Tere looks after your customers, HT Kiire handles technical support and HT Meel Voice will answer the phone. All three share the same engine: they answer only from your sources, process AI in the EU and leave important decisions to your team.
Website, PDFs and Word documents in a single base, with weekly or daily sync. Content marked as internal is never shown to customers.
Every answer cites the pages or documents it comes from. No source, no made-up answer.
Your team sees conversations as they happen, takes over the ones that need it and replies from the dashboard.
Actions with impact stay pending until someone on your team approves them, and everything is logged.
Every action and every change is recorded in a log that cannot be altered.
It identifies itself as AI to the user (Article 50 of the EU AI Act) and processes AI in the EU.
AI agent for your company website: it learns from your site and documents, answers customers in their language and hands the conversation to your team when needed. It will be the first HT Core product to launch.
The same questions, every day and in several languages Your team spends hours answering questions that are already answered on your website, and generic chatbots make up answers when they cannot find one.
It indexes your website, PDFs and Word documents, and syncs automatically every week.
It detects the language of each message and takes the conversation history into account.
It selects the most relevant passages and answers by citing them, in the customer's language.
With no reliable source, or when the customer asks for a person, the conversation goes to your team with the full history.
AI agent for technical support teams: it answers with your documentation, helps diagnose incidents and leaves any action with impact in the hands of your team.
First-line support eats up your engineers' time Repeated incidents and questions whose answer is already documented fill the queue and delay the cases that really need a specialist.
Manuals, knowledge bases and technical documents are indexed in a base that belongs to your organisation.
It understands the request in the user's language and takes into account what has already been said.
It answers by citing its sources and, if action is needed, prepares it for a person to approve.
Whatever it cannot resolve goes to your technical team with the full conversation history.
AI voice agent for your company's phone support: it understands the request, answers with your information and transfers the call to your team when needed.
Callers on hold and overloaded teams Repeated calls keep your team busy and, at peak times, customers wait or hang up.
At the start of the call it states that an AI is speaking, as required by Article 50 of the EU AI Act.
It turns speech into text and detects the language and intent of the request.
It searches your knowledge base and answers by voice only with what it finds in your sources.
If there is no reliable answer or the customer asks, it transfers the call to your team with the context.
HT Tere, HT Kiire and HT Meel Voice are in development. Tell us about your use case, the volume of interactions and the languages you need, and we will let you know when you can start.