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Frequently Asked Questions

Clear answers
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Everything you need to know about HumanosTech, our services and how we work together.

01 About HumanosTech

HumanosTech is a tech talent outsourcing company headquartered in Estonia with global operations. We connect companies of any size with specialised technology professionals, without the delays or costs of conventional recruitment. We operate under Estonian law, the GDPR and European Union regulations.

We are headquartered in Estonia and operate globally, with active talent in 9 countries and coverage across multiple time zones. To get in touch with the team, visit our contact page.

We work with growth-stage startups, mid-sized companies and large corporations. Our model adapts to any scale, from adding a single profile to complete offshore development centres.

We have more than 20 active professionals in 9 countries, availability in 6 or more languages and 24/7 coverage for support services.

We are committed to sending a proposal tailored to your needs within 48 hours of first contact. You can write to us via the contact page.

We operate under Estonian law, the GDPR and European Union regulations. All data is processed exclusively on servers within the EU. Every professional is technically assessed before any onboarding.

The leadership team is made up of Carlos Neto (founder and CTO, responsible for technical architecture and proprietary AI development) and Mariela Yuri (CEO from the start, more than 20 years connecting people with technology). The management team is completed by Carlos Eduardo Velázquez (Support Supervisor, people and operations management) and Ángel Salazar (Supervisor and Account Manager, project management).

We follow four clear steps: requirements assessment, selection and technical validation of the professional, integration with structured onboarding, and continuous follow-up with monthly reviews. From first contact to first productive day in under two weeks.

02 Services and Engagement

Our offering is organised into three areas covering ten specialisms. Technology & Data: IT Outsourcing and Software Development, QA and Testing, Cybersecurity, AI Services, Data Engineering and Scientific Computing. Operations & Support: Customer Support and Call Centre and People Operations. Compliance & Sustainability: Digital Sovereignty Audit and Sustainability and Green IT.

We offer four models: Staff Augmentation (profiles integrated into your existing team), Dedicated Team (a complete team with a tech lead, the most popular option), Fixed-Price Project (fixed scope, price and timelines) and Managed Service (outsourcing of an entire IT function with a guaranteed SLA).

Yes. Many clients combine IT Outsourcing with Cybersecurity, or Data Engineering with AI Services. HumanosTech acts as a single partner managing several specialisms, removing the complexity of coordinating multiple providers.

Use our service finder: three questions, under 60 seconds and a precise recommendation of the area and service that fit best. You can also contact us directly and we will advise you with no obligation.

Yes. All models are designed to scale up or down in days, with no rigid contracts or penalties. Start with a single profile and scale up to a complete team as you need.

Yes. All talent onboarding services include a replacement guarantee: if the profile is not the right fit during the first two weeks, we replace it at no extra cost.

03 IT Outsourcing and Development

The IT Outsourcing service includes staff augmentation, dedicated teams with a tech lead, offshore development centres and infrastructure management with L1, L2 and L3 support. We cover all profiles: frontend, backend, mobile, DevOps, AI, data, cybersecurity, QA and architecture.

The full process, from defining the profile to the first productive day, takes less than two weeks. The first validated candidates are presented within 3 to 5 days.

Staff Augmentation means adding one or more profiles to your existing team, ideal for specific skills or short-term reinforcement. A Dedicated Team is a complete team with its own tech lead working exclusively for you, ideal for complex long-term projects.

Offshore development centres can deliver savings of between 40% and 60% compared with hiring in high-cost markets, while maintaining verified senior talent and full management by HumanosTech. More details under IT Outsourcing.

We work with both arrangements depending on the client's preferences: remote, on-site (onshore), offshore or mixed (hybrid). We adapt the arrangement to the project and the profile.

Yes. Every professional passes an assessment that includes a practical coding test, an architecture review and a competency interview. We do not send generic CVs, we present candidates who have already been validated.

04 Support and Customer Service

The Support and Customer Service offering covers omnichannel support (chat, email, phone, social media), service in 7 native C2 languages (Spanish, English, French, Portuguese, Italian, German and Estonian), L1 to L3 help desk, a European call centre and proprietary AI technology (HT Kiire and HT Meel Voice, in development with the waiting list open). Data always stays in the EU.

Service by native C2 professionals in Spanish, English, French, Portuguese, Italian, German and Estonian. For other languages, please check availability with the team in advance.

HT Kiire is HumanosTech's AI chat agent for technical support, built on the HT Core engine. It answers with your documentation and cites its sources, helps diagnose incidents and passes to your team anything it cannot resolve. No action with impact is carried out without explicit human confirmation (EU AI Act), and AI is processed in the EU. It is in development, with the waiting list open: find out more on the HT Kiire product page.

HT Meel Voice is HumanosTech's AI voice agent for telephone customer service, built on the HT Core engine. It will identify itself as AI at the start of each call (EU AI Act art. 50), answer with information from your sources and transfer the call to a person with the conversation context. It is in development, with the waiting list open; the voice part is the last stage of the plan. Find out more on the HT Meel Voice product page.

Yes. We offer 24/7 coverage with human agents. The plan is for HT Meel Voice, currently in development, to handle routine volume while human agents take on complex or high-value cases.

Yes. We set up and operate physical call centres in Europe or Latin America, distributed remote call centres and hybrid AI models. We manage recruitment, infrastructure, training and operations to your quality standards. More information under Support and Customer Service.

05 Artificial Intelligence

Under AI Services we cover four specialisms: intelligent process automation (AI agents, RPA, autonomous workflows), predictive models and machine learning (demand forecasting, anomaly detection, classification), natural language processing (chatbots, entity extraction, sentiment analysis) and computer vision (quality control, object detection, advanced OCR).

We work with both approaches. We can integrate APIs from OpenAI, Hugging Face or Azure ML, develop proprietary models trained on your data or design hybrid architectures according to each project's cost, latency, privacy and performance requirements.

HumanosTech applies explainable AI (XAI) principles by design. We implement models whose decisions can be traced, audited and explained to your internal team and to regulators. We do not put black boxes into production without an adequate explainability layer.

Yes. We set up MLOps pipelines with continuous retraining so that your models improve with new data. We work with MLflow, Weights and Biases, Airflow, Kubeflow, AWS SageMaker, GCP Vertex AI and Azure ML.

Yes. We assess the technical feasibility of your use case free of charge and send a proposal within 48 hours. You can request it via Contact.

06 Data Engineering

The Data Engineering service covers Lakehouse and Data Lake architectures, Data Mesh with federated governance, streaming and real-time processing, data quality and governance, ETL and ELT pipelines, orchestration, AI and ML integration, and GDPR compliance with 100% of data processed on European servers.

We work with the most established tools: Apache Kafka, Apache Flink, Spark, Snowflake, BigQuery, Databricks, Delta Lake, Apache Iceberg, dbt, Airflow, Dagster, Looker, Power BI, DataHub and Great Expectations, among others. The choice of stack is adapted to the context of each project.

Yes. Cloud migration is one of the most common projects we handle. We design the migration plan, carry out the transition with minimal operational impact and ensure the new architecture is scalable, cost-efficient and GDPR-compliant.

Yes. 100% of data is processed on servers within the EU. The GDPR is built into the architecture by design, with minimisation, pseudonymisation, access traceability and documented erasure procedures.

07 Cybersecurity

The Cybersecurity service includes auditing and penetration testing (black, grey and white box), threat monitoring and detection with a 24/7 SOC, application security (SAST, DAST, DevSecOps), regulatory compliance (ISO 27001, GDPR, NIS2, SOC 2, NIST, PCI DSS) and incident response with a guaranteed SLA.

We follow six phases based on OWASP, PTES and NIST: scope definition, reconnaissance and OSINT, vulnerability analysis, controlled exploitation, executive and technical reporting, and remediation verification. The full process takes 10 to 20 days depending on scope.

Yes. We carry out penetration testing of web applications, APIs, infrastructure and cloud environments using Red Team techniques. Each exercise includes an executive and technical report with findings, severity and a prioritised remediation plan. Details under Cybersecurity.

Yes. We operate a security operations centre that monitors your digital environment around the clock using SIEM, threat hunting and event correlation. We detect anomalous behaviour and raise alerts with enough context to act immediately.

Yes. We support companies with gap analysis, documentation preparation and the certification process for ISO 27001, GDPR, NIS2, SOC 2, PCI DSS, NIST CSF and DORA. We coordinate with external auditors where necessary.

08 QA and Testing

Under QA and Testing we cover functional and manual testing, E2E test automation, performance and load testing, security QA (SAST, DAST), API testing, mobile testing and native CI/CD coverage. We work with Cypress, Playwright, Selenium, k6, Gatling, Appium and many other tools.

Three models: QA as a Service (by the hour or sprint, no minimum commitment, onboarding in under a week), Dedicated QA Engineer (integrated into your team, the most popular option) and Automation Project (fixed scope and price, delivery of a CI/CD-ready suite with training included).

Fixing a bug in production can cost up to 10 times more than catching it during development. A QA team integrated from the outset reduces technical debt, eliminates regressions and lets you deploy every release with complete confidence.

Yes. We offer fixed-price automation projects: we analyse your stack and critical flows, design the test suite, build it and integrate it into your CI/CD pipeline. The project includes knowledge transfer to your internal team.

Yes. We are platform-agnostic and work with GitHub Actions, GitLab CI, Jenkins, CircleCI and other tools. Native CI/CD integration is a core part of our QA value proposition.

09 Digital Sovereignty

The Digital Sovereignty Audit is an exclusive HumanosTech service that identifies your technology dependencies, assesses your exposure to extraterritorial risks (such as the US Cloud Act) and maps out a concrete plan towards digital independence within the European framework.

We assess 8 dimensions aligned with the European Commission's Cloud Sovereignty Framework v1.2: strategic, legal, data and AI, operational, supply chain and technological sovereignty, security and compliance, and environmental sustainability. The result includes a SEAL score (levels 0 to 4) for each dimension.

The full process, from request to presentation of results, takes less than two weeks. The phases are: tool inventory, practices questionnaire, analysis and scoring, a report with European alternatives and a presentation session.

Laws such as the Cloud Act allow foreign authorities to access your data without notifying you, even if it is on European servers, if your providers are American. In addition, NIS2, DORA, the AI Act and the Data Act increase data control obligations. A certified sovereignty posture opens doors in public tenders and reduces regulatory risk.

10 Scientific Computing

The Scientific Computing service provides HPC infrastructure and specialised talent for research, simulation and computationally intensive analysis projects. We cover HPC clusters, computational simulation (CFD, Monte Carlo, molecular dynamics), scientific data analysis and scientific visualisation.

We have experience in computational fluid dynamics, computational and quantum physics, bioinformatics and genomics, materials science, climate modelling, astrophysics, computational and pharmaceutical chemistry and structural engineering, covering more than 6 scientific domains.

Yes. All intellectual property generated in each project belongs to your institution or company from day one. We sign confidentiality agreements adapted to research and to the requirements of funding bodies such as the European Commission.

Yes. We work with the job schedulers most common in university environments: SLURM, PBS and LSF. Our code adapts to your institution's cluster and we follow reproducibility standards with conda, Docker and version control.

11 People Operations

The People Operations service covers technical recruitment with practical assessment, structured onboarding with a 30, 60 and 90-day plan, multi-country payroll processing, staff outsourcing on European contracts (Estonia, Spain, Portugal and Latin America) and administrative management (documentation, scheduling, operational accounting and project tracking).

Yes. We process monthly payroll with double verification and human review in Estonia, Spain, Portugal and Latin America. We manage obligations to social security, tax authorities and labour bodies in each country, as well as new hires, departures and contract changes.

Your company signs a service agreement with HumanosTech, and HumanosTech holds the employment or commercial contract with the professional. The structure is operational from day one, with legal presence covered by HumanosTech in the destination country, under European law and GDPR-native.

We present the first validated candidate within 3 to 5 days of receiving the profile definition. Every candidate has passed a practical technical assessment, a competency interview and reference checks. Full onboarding is completed in under two weeks.

12 Sustainability and Green IT

The Sustainability and Green IT service includes digital footprint audits (energy inventory, Scope 1, 2 and 3 CO₂ calculation), cloud infrastructure optimisation (right-sizing, waste elimination), selection of sustainable suppliers with ESG assessment, and CSRD, ESRS E1, GRI 305 and EU Taxonomy reporting.

The Corporate Sustainability Reporting Directive (CSRD) requires more than 50,000 European companies to publish detailed information on their environmental impact, including their technology footprint. HumanosTech prepares all the IT documentation needed for compliance, with data verifiable by external auditors.

The average energy saving we achieve with cloud optimisation measures is 30%. Right-sizing, removing underused resources and lifecycle policies have a direct impact on both CO₂ emissions and the monthly infrastructure bill.

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