Voice · Phone support + Chat · Technical support + In-house AI

Products and in-house systems

Artificial intelligence agents and software systems developed in Europe: customer service, sales intelligence, talent booking, time tracking and astronomical data. In AI, human oversight in every high-impact operation.

6In-house systems

7Languages in the HT Core dashboard

3AI agents in development

98 %HT Core progress

GDPRData in the EU

In-house systems

What we are building

Three lines of proprietary software, with their real progress: the HT Core family of AI agents, HT Vahetus, already available, and HT Freelancers, already online. Some were born at the request of specific clients and others are the team's own ideas.

HT Core family

HT Tere, HT Kiire and HT Meel

Artificial intelligence engine for customer service (HT Tere), technical support (HT Kiire) and voice calls (HT Meel), always with fallback and human validation. It will not replace human agents: it will improve their productivity.

In development, with the waiting list open. HT Tere will be the first product launched.

Shared engineHT Core98%Customer serviceHT Tere97%Technical supportHT Kiire87%Phone supportHT Meel Voice67%

See the HT Core family

HT Vahetus

100 % developed

Time tracking for freelancers

Clock-in and clock-out, reports and project control for independent professionals and the teams that work with them.

Version 3.1, available on the web and on Google Play (Android).

Visit htvahetus.ee Get it on Google Play

HT Freelancers

100 % developed

Talent booking and calls for consultancies

A system for consultancies to book available talent and manage their calls from a single place.

The platform is already online. The management system for consultancies is still in development and will be published soon.

Visit htfreelancers.eu

HT Kiire

Illustrative example

HITLHuman approval

7Dashboard languages

N1First-level support

HT Kiire is in development, with the waiting list open. This conversation is an illustrative example.

In-house technology · In development

HT Kiire: AI chat agent for technical support

Our artificial intelligence chat agent for technical support, built on the HT Core engine. It answers with your documentation and cites its sources, helps diagnose incidents and passes anything it cannot resolve to your team with the full history. No high-impact action is carried out without human approval, and AI is processed in the EU. In development, with the waiting list open.

Answers with sources from your technical documentation

Human-in-the-loop: no action without human approval

Shared inbox and dashboard in 7 languages; Slack integration planned

AI processed in the EU and AI disclosure to the user (Article 50 of the EU AI Act)

View the HT Kiire product page

HT Meel Voice

Illustrative example

IN DEVELOPMENT

Language detectedSpanish (Iberian)

StatusHandling enquiry

Human escalationReady if required

Answers withYour sources

Art. 50AI disclosure on every call

HITLHandover to a person

EUAI processed in the EU

HT Meel Voice is in development, with the waiting list open. Work on the voice part has not started yet: this call is an illustrative example.

In-house technology · In development

HT Meel Voice: AI phone support with human escalation

Our artificial intelligence voice agent for phone support in European settings, built on the HT Core engine. It will not be an IVR with recorded answers, but a conversational agent that understands context, answers only with information from your sources and transfers the call to your team when needed. The voice part is the last stage of the plan, after HT Tere and HT Kiire.

Natural conversation with language detection, not a menu of recorded options

Handover to a person with the conversation context

AI processed in the EU by the HT Core engine; the voice models will be chosen on the same basis

Identifies itself as AI at the start of every call, EU AI Act art. 50

View the HT Meel Voice product page

Interested in HT Kiire or HT Meel Voice?

Both products are in development and the waiting list is open. Tell us the volume, languages and level of integration you need, and we will let you know when you can start.

Join the waiting list

Would you like to build your own AI agent?

We design and build bespoke agents under the same principles: data in the EU, human oversight and regulatory compliance from day one.

Let's talk about your project

Beyond these products, we are researching new lines. None of them is available yet.

See what we are researching

Would you like to join the waiting list?

HT Tere, HT Kiire and HT Meel Voice are in development. Tell us about your use case, the volume of interactions and the languages you need, and we will let you know when you can start.