Black Friday.
The team cannot keep up.
67% of e-commerce sales in Europe take place on marketplaces. Support volume can increase fivefold in 48 hours. Hiring a permanent team to absorb that destroys your margin for the rest of the year.
Unpredictable peaks, five languages, GDPR on every piece of buyer data
European e-commerce will grow to EUR 565 billion by 2029, with support as the first point of contact in disputes. A marketplace in four countries handles users in several languages, with the DSA and the GDPR as non-negotiable requirements in every interaction.
The per-interaction model solves exactly this: capacity that multiplies for the peak and scales back in January with no fixed cost. No temporary hires, no redundancies, no drop in quality at the moment of greatest brand exposure.
Resolving the dispute in the right language, with a GDPR record of every interaction and within the deadline the DSA sets for platforms. An agent using detectable machine translation does not build the trust that keeps the buyer coming back for their next purchase.
Every minute with the checkout down or with errors in the payment flow means conversions lost for good. QA at the end of the sprint does not adequately protect a flow that handles buyers' financial data.
Support that scales, protected checkout, data in the EU
Multilingual support · per-interaction pricing
Phone, chat, email and messaging in 7 C2 native languages. Agents trained in the specific flows of your marketplace: disputes, returns, cancellations and seller management. No penalty in the low season.
HT Kiire: autonomous L1 for peaks
Order status, returns and frequent complaints with no human intervention. Planned integration with your helpdesk, WhatsApp Business and web chat. No impactful action without explicit human approval. In development, waiting list open.
QA of checkout and payment flows on every release
An automated test suite covering purchase, payment and returns flows, run on every PR before merging. Cypress and Playwright integrated into the CI/CD pipeline. The QA engineer joins at the sprint's requirements definition stage, not at the end.
Data Engineering with GDPR by design
Analytics, segmentation and reporting pipelines with buyer data that never leaves the EU. Privacy built in at the architecture level. DataHub for complete lineage and Great Expectations for data quality at every stage.
Technology that absorbs volume without hiring
Order status, returns and frequent complaints. Planned integration with Zendesk and WhatsApp Business. Escalates to an agent when complexity requires it. Structural human-in-the-loop.
In development · waiting listFor marketplaces with an active voice channel. Handles frequent buyer and seller queries. Identifies itself as AI in line with Article 50 of the EU AI Act. In development, waiting list open.
In development · waiting listEuropean corporate clients and public authorities include ESG criteria in their tenders. Digital footprint measurement, cloud right-sizing and CSRD reports with GRI and ESRS metrics.
In serviceGDPR and DSA built into every purchase flow
The CNIL fined SHEIN EUR 150M in September 2025 for trackers used without consent. The GDPR is not optional in e-commerce. We operate with documented legal bases and buyer data on exclusively European servers.
Tell us your ticket volume at your highest peak.
The per-interaction model adapts to your real demand curve. No surprises in January, no overflow on Black Friday. Proposal within 48 hours.