The guest calls
at 11 pm.
In August you need eight agents. In January, two are more than enough. No permanent team model can handle ×4 seasonality without draining your resources in the low season or being overwhelmed in the high season.
Extreme seasonality, six languages, reviews that will not wait
A portfolio of 200 apartments in three European cities handles guests from twelve countries, check-ins at 11 pm and real-time pricing decisions. A permanent team sized for August goes under in January.
According to Eurostat, in 2025 about three times more short-term rental nights were booked in the EU between July and September than between January and March, and the gap is wider in coastal destinations. The cost of keeping a high-season team through the low season destroys your margin. The per-interaction pricing model adjusts capacity to actual occupancy: no temporary hires, no redundancies, no fixed cost in January.
The guest's first experience defines the whole stay and the review that follows. An access problem left unresolved for 30 minutes turns into a two-star review on Booking.com before the team has started its day.
Without a unified view of bookings, revenue and occupancy by channel, dynamic pricing decisions are made with last week's data. A well-designed pipeline consolidates everything in real time so you can act on today's information.
Support that scales with occupancy, data that informs pricing
24/7 guest support · per-interaction pricing
Virtual check-in, access problems, questions about equipment and maintenance escalation in six native languages. Agents have context on each property, not a generic call centre script. No penalty in low-occupancy months.
HT Meel Voice: virtual receptionist
Answers calls in the guest's language, resolves basic access issues and escalates to the on-call team with full context when needed. Identifies itself as AI in line with Article 50 of the EU AI Act. In development, waiting list open.
Data Engineering · unified channel visibility
A pipeline that consolidates bookings, revenue and occupancy from Airbnb, Booking.com, Vrbo and the direct channel into an up-to-date dashboard. dbt for transformations, Airflow for orchestration. Pricing decisions based on today's data, not last week's.
Cybersecurity · guest data
Identity documents, payment details and personal preferences are sensitive categories under the GDPR. Penetration testing and monitoring adapted to the risk profile of an accommodation platform, with an incident response SLA guaranteed by contract.
AI that extends your service hours without hiring
Virtual check-in by phone, access instructions and resolution of basic incidents. Escalation to the on-call team with the full context of the call. Identifies itself as AI from the start in line with Article 50 of the EU AI Act.
In development · waiting listGuest FAQs before and during the stay: WiFi, equipment instructions, house rules. Planned integration with WhatsApp Business and web chat. Structural human-in-the-loop.
In development · waiting listIf you expand your portfolio into a new European city, we onboard the support team under an Estonian contract with full GDPR and European employment law compliance. No need to open a local subsidiary. 30/60/90-day onboarding.
In serviceGuest data with the highest level of protection
Passports, credit cards and personal preferences require specific controls. We operate under Estonian law with full European compliance. Call recordings with informed consent in every language. Data processed exclusively in the EU.
Tell us how many apartments you operate and in which cities.
The per-interaction model adapts exactly to your seasonality. No surprises in January, no overflow in August. Proposal within 48 hours.